SAG Awards Digital Films Support
If you have any questions regarding your downloads, below is an FAQ that has been assembled to assist you.
If additional support is needed: Please contact the SAG Awards Member Support Team at firstname.lastname@example.org or (818) 940-1808.
If you are having an iTunes-specific problem (Apple ID’s, account information, playback issues) please visit Frequently Asked Questions for purchased movies first. All other inquiries can be handled by the SAG Awards Member Support Team (see above).
Using Your Code
Q: How do I use my code?
A: To redeem your code you will need an iOS device, or iTunes for Mac or PC. To get the latest version of iTunes, . Once you have the latest version of iTunes installed, for instructions on how to redeem your code.
Q: My code says it’s already been redeemed, what do I do?
A: First, check to see if you’ve already redeemed the code and downloaded the movie by following . If you haven’t redeemed the code yourself, please contact SAG Awards Member Support. They will be able to assist you.
Q: My code says it’s invalid, what do I do?
A: Please contact SAG Awards Member Support who will be able to assist you with a new replacement code.
Q: What countries can my code be used in?
A: Codes are only valid in the US. If the content is not available in your country’s version of the iTunes Store, you will get a message when you try to redeem the code.
Downloading your Movie
Q: I don't have enough storage to download the offer, what can I do?
A: You will need to remove content from your device or computer to create enough space to download your movie. For more information on removing content, please . For more information on how large movie files are, . The actual size of the movie you are trying to download is listed in the iTunes Store.
Q: I can't download the Movie offer over my mobile network.
A: A Wi-Fi connection is required to download movies.
Q: I’ve downloaded my movie, but where do I find it?
A: Movies on an iPhone, iPad, or iPod are inside the Videos App. On a Mac or PC, you can find the Movie inside your iTunes Library, which is inside the iTunes application. For information on downloading past purchases, .
Q: I've downloaded my movie but it says 'There was a problem downloading the artwork for...' What do I do now?
A: Click here for instructions on how to remedy the issue.
Watching My Movie
Q: My movie finished downloading fine, but when I watch it it doesn’t play back correctly. What can I do?
A: Try deleting the movie and downloading it again. If you’re still having issues with the movie, contact Apple Support.
Q: When I try to watch my movie I get a message that the computer is not authorized.
A: for your Apple ID.
Q: Can I AirPlay my movie?
A: You can AirPlay your movie from your iPhone, iPad, or iPod touch by following directions here.
If you can’t find your answer here, or you need more help:
If you’ve already spoken to SAG Awards Member Support and you still need help please .
Important Note: Screen Actors Guild Awards, LLC and SAG-AFTRA ("Parties") make no representation or warranty about any websites you may access to redeem your promotional codes. The parties have no control over the operation of the respective websites, nor over the use of disclosures of personal information you choose to share with them. Registration with and/or usage of such websites are subject to the respective sites' Terms and Conditions and Privacy Policies.