If you have any questions or need help viewing nominated films available on iTunes, we’ve assembled a list of frequently asked questions and answers for our members.

If after reading through the FAQ, you still need help, or have further questions, please contact the SAG Awards office at awardsinfo@sagawards.org or (310) 201-3010.

IMPORTANT NOTE REGARDING SYSTEM REQUIREMENTS: If you are on a PC with Windows XP or Vista, or if your computer components do not support HDCP, you will not be able to view HD films on your computer. Please download the SD versions provided for you on each studio’s SAG-AFTRA website if you are unsure of your operating system.

More information on system requirements can be found here http://support.apple.com/kb/HT3209.  

Frequently Asked Questions…And Answers!

How can I find my SAG Awards PIN?

You can retrieve your Awards PIN online.  Please go to www.sagawards.org/voting for details. 

I've lost my iTunes download codes.
  What do I do?
You can re-enter your SAG Awards PIN on the studio website at any time to re-access your unique movie download codes. If the download codes are not working for any reason, email awardsinfo@sagawards.org for a replacement code.  You can then go directly to iTunes, click on “Redeem” and enter the replacement code.  Your download will start immediately.

The iTunes download code says "already used" but I haven't watched the film.

Send your name and SAG ID with a request for new download code to awardsinfo@sagawards.org.  We will verify and send you a new movie download code.  You can then go directly to iTunes, click on “Redeem” and enter the replacement code.  Your download will start immediately.

The redeem or download link on the Studio's site does not work for me.

To redeem manually, copy your unique 12-digit download code from the studio web page (located under the iPad instructions) and redeem directly on the iTunes Store.

To redeem on your Mac or PC: 

Open iTunes and click iTunes Store.
Click Redeem.
Enter the code.
Download your film and enjoy.

If you do not yet have iTunes installed, you can download it, free of charge at iTunes.com.

For more detailed instructions go to http://www.apple.com/support/itunes/.  From the list of Topics select “iTunes Cards & Codes” and “iTunes Store: How to redeem a code”. 

Does iTunes require a credit card to sign up for an Apple ID account?
No.  If you are new to iTunes, you will be prompted to enter a payment option when registering.  Simply select “None”.  For step by step instructions go to http://www.apple.com/support/itunes/.  From the list of Topics select “Account & Billing” then select “How to set up an iTunes Store account (Apple ID)”.

How long should it take to download a film?
A broadband connection to the internet is required to download movie rentals. The amount of time it takes to download your purchase will vary according to the file’s size and your Internet connection speed. As a general rule, films in HD will take longer to download than films in SD. For more detailed information go to http://support.apple.com/kb/HT1577.

I’ve downloaded the film(s) but cannot find them in iTunes. Where is it?
If you are redeeming on your computer in iTunes 11, your rental can be found in your iTunes Library below Movies: Rented.  In iTunes 10 (or earlier) it can be found below Rentals on the left hand side of your iTunes screen.  If you are redeeming on your iPad, your rental can be found in the Videos app.

How long do I have to view the film?
You have 30 days from the time you redeem your download code to watch your movie, and 24 hours after you’ve started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.

I still need help!
As an additional resource, answers to general questions on how to use iTunes can be found at http://www.apple.com/support/itunes/. For any remaining technical questions, you can select the “Contact Support” link on the iTunes support page to email your questions to Apple Support.