SAG Awards Digital Films Support
If you have any questions regarding your downloads, below is an FAQ that has been assembled to assist you.
If additional support is needed: Please contact the SAG Awards Member Information Team at firstname.lastname@example.org or (310) 943-4544
If you are having an iTunes-specific problem (Apple ID’s, account information, playback issues) please visit Apple Support at https://getsupport.apple.com/Issues.action. All other inquiries can be handled by the SAG Awards Member Information Team (see above).
FREQUENTLY ASKED QUESTIONS...AND ANSWERS!
Q: Which version of iTunes do I need to watch/download my movie?
A: iTunes 10.3 or later is required. To download the latest version of iTunes, visit http://www.apple.com/itunes/download/
Q: Why is the download so slow?
A: The download time depends on many factors, such as the speed of your Internet connection. For additional information, please see http://support.apple.com/kb/HT1577
Q: Where can I find my downloaded movie in iTunes 11?
A: In iTunes, make sure you are in your library by hitting the “library” button on the upper right hand side. This will switch from iTunes Store to your personal library of purchases. From there, you can chose your content type “movies” under the drop down at the upper left hand corner. You will be able to find your downloaded movies there.
Q: I don't have enough storage to download the offer on my iPhone, iPad or iPod. What can I do?
A: You will need to delete data from your device to make room for the new download. For additional information, please see http://support.apple.com/kb/HT5772
Q: Where can I find Movie content on my iPhone, iPad or iPod?
A: Downloaded movies can be found in the Videos App on your iOS device
Q: How do I view movies on my AppleTV?
A: For additional information, please see http://support.apple.com/kb/ht5183
Q: What if I don't want to download the Movie now?
A: You can complete the download later by checking for available downloads on your computer, iPad, iPhone or iPod. Please see the link below and chose “movies” under your desired device: http://support.apple.com/kb/HT2519
Q: Can I start watching the movie even if the movie is not fully downloaded?
A: Yes. How quickly playback begins depends on the speed of your Internet connection.
Q: I have deleted my movie from my computer, where can I find it again?
A: You can download your movie again from iTunes in the Cloud. For additional information, please see http://support.apple.com/kb/HT2519.
Q: I can’t find my Apple iTunes password or Apple ID
A: Please contact Apple Support at https://getsupport.apple.com/Issues.action and chose account management.
More iTunes Support for Movies: http://www.apple.com/support/itunes/movies/